This policy explains what information The Cheese House collects when you visit nwcheesehouse.com or order from our online store, and how we use it. Our online store runs on Ecwid by Lightspeed.
What we collect
When you order: your name, shipping and billing addresses, phone number, email address, and anything you add to your order, such as a gift box recipient's name and address.
If you create an account: your account details and order history, so you can view them later.
Payment details: payments are handled by our payment processor, Stripe. We never see or store your full card number.
While you browse: our store uses cookies and collects basic information such as your browser, device and pages visited. Cookies keep your cart and checkout working, remember your details, and give us basic store statistics. You can block or delete cookies in your browser, but the cart and checkout may not work without them.
How we use it
To fill and ship your order
To email you about your order, such as confirmations, shipping updates, or a hot-weather hold
To call or email you if there's a question about your order
To keep sales records for taxes and bookkeeping
To improve our store and prevent fraud
We don't send marketing emails.
Who we share it with
We share your information only as needed to run our store:
USPS, to deliver your order
Our payment processor, to handle your payment
Ecwid by Lightspeed, which hosts our store and order records
Authorities, if the law requires it or to prevent fraud
We don't sell your personal information or share it with anyone for their own marketing.
Keeping it safe
Checkout uses a secure, encrypted connection. We keep order information only as long as we need it to fill orders and meet tax and record-keeping requirements. No system is perfectly secure, but we take reasonable steps to protect your information.
Your choices
You can ask us to see, correct or delete your information, except records we must keep by law. If you have an account, you can update your details under My Account. To make a request, call us. Depending on where you live, your state's laws may give you additional rights.
Children
Our store is meant for adults. We don't knowingly collect information from children under 13.
Changes
If we update this policy, we'll post the new version here and change the date above.
Contact us
The Cheese House, 3356 State Route 208, New Wilmington, PA 16142
Phone: 724-946-8558, Monday to Saturday 9 AM to 5 PM and Sunday 10 AM to 4 PM (Eastern Time)
